RETURNS AND EXCHANGES
Can I return a purchased item?
Yes, you can return the items purchased in the online shop within 14 days and receive a full refund, provided the goods are unused, free of signs of use, and not personalized.
How can I return items?
At Seinerzeit Flora&Fauna, your satisfaction is our top priority. That is why we have established a transparent and straightforward return and exchange policy for you:
Returns:
- Return period: You have the option to return your order within 14 days of receipt.
- Conditions: The returned items must be in their original packaging. You are only liable for any loss in value of the goods if this loss is due to handling the goods beyond what is necessary to check their condition, properties, and functionality.
- Procedure: Please pack the item carefully and include the purchase receipt. Send the package to the following address:
Seinerzeit - Service
Nestorstr. 57
10711 Berlin
Costs:
- Return shipping costs: These costs are borne by you unless the return is due to an error on our part.
Exceptions:
- Personalized products: Items that have been personalized at your request are excluded from returns and exchanges, unless they have a quality defect.
Contact:
If you have any questions or issues, you can reach us anytime at office@seinerzeit-berlin.de or by phone at +49(0)30 364 123 80. Please note our business hours.
When will I receive my refund?
As soon as the returned goods have arrived and been checked, the refund will be processed. Please note that this may take a few days after receiving the goods. The refund will be made using the payment method you used.
I lost my receipt. What now?
No problem! All purchase receipts are stored in your customer account and can be accessed at any time. If you do not have access to the account or received the product as a gift, you can provide us with the buyer's details. We will then help you find the receipt.
Can I return items that I purchased in promotional sets or on sale?
Yes, items from promotional sets or on sale can also be returned. You will be refunded the amount you actually paid.
Can I exchange purchased items?
Yes, in principle, you can exchange items. The exchange is carried out according to our return policy: You will receive a refund of the purchase price and can then select a new item in the online shop.
If you wish to make a direct exchange on-site, you can do this in our partner shops. There you will receive the necessary instructions for the process. You can find our partner shops through our shop finder.
Need more help?
Our team is here to help you with any questions or issues. For comprehensive answers and detailed information, please visit our Customer Service FAQ section.
