Our jewelry from Seinerzeit Flora&Fauna is made from high-quality and carefully selected materials to offer you unique and long-lasting jewelry. Here are the materials we use:

• 925 Sterling Silver : Our basic material for many pieces of jewelry, known for its quality and durability.
• Recycled Silver : 34% of our silver is sustainable, recycled silver, environmentally friendly and high quality.
• Zirconia AAA : High-quality zirconia stones that are valued for their brilliance and clear shine.
• Enamel : For colorful and vibrant accents in our designs.
• Freshwater cultured pearls : Natural beauty and elegance, perfect for fine jewelry.
• Rhodium : A finish that increases the shine and durability of our silver and prevents tarnishing.
• 18K gold and 18K rose gold : For a luxurious finish and an extra touch of elegance.

Our materials reflect our commitment to quality, sustainability and exceptional design.

Our jewelry from Seinerzeit Flora&Fauna is characterized by a combination of high-quality materials and excellent craftsmanship. Here are the main reasons why our jewelry is so outstanding:

• Premium materials : We use only the finest materials, including 925 sterling silver, sustainable recycled silver, AAA zirconia, enamel, freshwater cultured pearls, rhodium, and 18K gold and 18K rose gold for finishing.
• Expertise in manufacturing : Our experienced goldsmiths set the zirconia with the utmost precision to ensure a smooth surface. This means that even with a fully set surface, the jewelry is smooth and comfortable to wear, without the risk of scratches from crookedly set stones.
• High-quality polishing/finishing : Each piece of jewelry is polished to the highest standard to ensure that there are no sharp edges and the surface is perfectly smooth. This gives the jewelry an impressive shine and a comfortable feel.
• Detailed Embellishments : Our embellishments and designs are planned and carefully implemented down to the smallest detail. Each element is designed with great care to highlight the uniqueness and beauty of the jewelry.

Through these careful and high-quality manufacturing processes, we ensure that every Seinerzeit Flora&Fauna piece is not only beautiful, but also durable and comfortable. Our jewelry is the result of attention to detail and a tireless pursuit of perfection.

Our Seinerzeit Flora&Fauna jewelry is designed with great care and creativity in our head office in Berlin, Germany. The design process includes several steps to ensure that each piece is perfect:

• Idea development and sketching : Our talented designer starts with the idea generation and sketches the first drafts on paper.
• Digital design : These sketches are then further developed on the computer using modern 3D programs to create detailed and precise designs.

Once the design is completed, we hand it over to our factory in Thailand:

• 3D printing of the pattern : In Thailand, the digital design is converted into a 3D model and a first prototype is printed.
• Prototype review : This prototype is sent back to Berlin, where it is reviewed by our designer and improved if necessary.
• Series production : After the final approval of the prototype, the design will be used for series production in Thailand.

Through this detailed and international process, we ensure that every piece of jewelry from Seinerzeit Flora&Fauna meets the highest quality standards and perfectly implements our creative visions.

We are confident in the quality of our jewelry and therefore offer an international guarantee of 2 years. Despite our strict quality management in the factory, it can still happen that a product has a defect. If you notice a quality defect in your product, please proceed as follows:

1. Report a defect : Contact us by email at office@seinerzeit-berlin.de and send the item together with the original receipt either directly to us or to an authorized dealer.
2. Inspection and resolution : If there is a justified quality defect, your item will either be repaired or, in most cases, replaced. Examples of warranty claims include:
3. Special Notes : If the item has sentimental value or is personalized and therefore cannot be exchanged under any circumstances, please be sure to let us know when sending it in. We will endeavor to offer a repair or alternative solutions.
4. Exclusions : Damage caused by improper use or external influences is excluded from the guarantee, such as:

We strive to provide you with the best possible service and are happy to help you with any questions or problems.

Yes, you can change or cancel your order after placing it, but not directly through the platform.

If you would like to change or cancel your order, simply send us an email to office@seinerzeit-berlin.de . As long as your order has not yet been processed and shipped, we can cancel it and, if you paid in advance, refund the payment.

An automatic cancellation or change function will soon be available in our shop to make this process even easier for you.

Yes, at Seinerzeit Flora&Fauna we offer attractive gift packaging that perfectly presents your purchased piece of jewelry. Your piece of jewelry will be delivered in an elegant jewelry box, which we carefully wrap in gift paper and decorate with a beautiful bow.

• Jewelry Box : Each order comes in a high-quality jewelry box that offers both protection and stylish presentation.
• Gift wrap and bow : For an additional personal touch, the jewelry box is wrapped in attractive gift wrap and decorated with a decorative bow.

Our gift packaging makes it easy to present your jewelry ready for gift giving and ensures a special surprise for your loved ones.

At Seinerzeit Flora&Fauna we offer a variety of safe and convenient payment methods to make your purchase as pleasant as possible. You can pay with us using the following payment methods:

• PayPal : Fast and secure with your PayPal account.
• Shopify Pay : Convenient and fast via Shopify Pay.
• Credit cards : We accept Visa, Mastercard and American Express (Amex).
• Klarna : Pay flexibly with Klarna, including installment plan and invoice options.
• Prepayment : You can transfer the amount in advance.
• Google Pay : Convenient and secure with Google Pay.

We want to make sure you can choose the payment method that suits you best. All payments are securely encrypted to protect your data.

Absolutely! Your security is extremely important to us. We use advanced security measures to protect your personal and payment information. Here are some of the protections we take:

• Encryption : All transactions on our website are protected by secure SSL encryption, which protects your data during transmission.
• Secure payment processing : We use trusted payment service providers that meet the highest security standards to process your payment information.
• Privacy Policy : Your personal information will be treated confidentially in accordance with our privacy policy and will not be shared with third parties.

You can shop with confidence because we are committed to protecting your information and providing you with a safe online shopping experience.

We offer worldwide shipping and work with reliable shipping providers such as UPS and DHL to ensure your order arrives safely and on time. Shipping costs and delivery times vary depending on the delivery region and order value:

Domestic deliveries (Germany):

• Order value up to 75 €: Shipping costs 5.90 €
• Order value from 75 €: Free shipping

Delivery time: 1-2 business days
Please note that delivery does not take place on Sundays and public holidays.

International deliveries (EU):

• Order value up to 75 € gross: Shipping costs 9.90 €
• Order value from 75 € gross: Free shipping

Delivery time: 2-5 business days
Please note that delivery does not take place on Sundays and public holidays.

International deliveries (outside the EU) within Europe:

• Order value up to 90 € gross: Shipping costs 12.90 €
• Order value from 90 € gross: Free shipping

Delivery time: 2-5 business days
Please note that delivery does not take place on Sundays and public holidays.

International deliveries (outside the EU & Europe):

• Order value up to 250 € gross: Shipping costs 29.90 €
• Order value from 250 € gross: Free shipping

Delivery time: 5-14 business days
Please note that delivery does not take place on Sundays and public holidays.

For deliveries to other countries or additional information regarding possible local customs duties and taxes, please contact us directly.

Yes, we ship internationally to all common countries not affected by sanctions. However, please note the following important information:

• Order region : Your order can only be delivered to the country in which you ordered on the corresponding country page of our online shop. For example, a customer from Switzerland can only order via the Swiss page of our website and receive delivery only within Switzerland.
• Manual adjustment : If the delivery region is not automatically adjusted in our online shop, this must be adjusted manually to ensure correct delivery. In such cases, we ask you to contact our customer service directly.

Our goal is to provide you with an efficient and reliable shipping service. If you have any questions or problems, please do not hesitate to contact us.

You can easily track your order using the shipping service provider's tracking system. As soon as your order has been shipped, you will receive an email with a tracking number and a link to the tracking portal of the respective shipping service provider.

• Tracking link : The link in the email takes you directly to the shipping provider's website where you can view the current status of your delivery.
• Tracking number : This number allows you to track your shipment at any time and see where your package is currently located.

If you have any questions about tracking your shipment or need assistance, please do not hesitate to contact our customer service.

If your order arrives damaged, we ask you to take the following steps:

1. Contact us : Notify us immediately of the damage by sending an email to office@seinerzeit-berlin.de . Please include photos of the damaged item and packaging to document the damage.
2. Returns : We will provide you with instructions on how to return the damaged item. Return shipping will be at our expense.
3. Exchange : Once we receive the damaged item, we will exchange it as quickly as possible and send you a replacement.

We apologize for the inconvenience and thank you for your patience. Our goal is to provide you with the best service and make sure you are satisfied with your purchase.

Your satisfaction at Seinerzeit Flora&Fauna is important to us. That is why we offer you a fair and uncomplicated return and exchange policy:

Rückgabe:

• Frist: You can return your order within 14 days of receiving the goods.
• Condition of the goods: The items must be in their original packaging. You are only liable for any loss in value of the goods if this loss in value is due to handling that is not necessary for the examination of the nature, characteristics, and functioning of the goods.
• Prozess: Pack the item well and include the purchase receipt. Send the package directly to:
  Seinerzeit - Service
  Nestorstr. 57
  10711 Berlin

Kosten:

• Return shipping costs: You wear these unless the return is due to an error on our part.

Ausnahmen:

• Personalized Products: Items that have been personalized upon request are excluded from return and exchange, unless they have a quality defect.

Kontakt:
If you have any questions or problems, we are available to assist you at any time at office@seinerzeit-berlin.de or by phone at +49(0)30 364 123 80Please note our office hours.

Returns or exchanges usually take about 3-4 business days to process, in addition to shipping time. Full exchanges usually take about 7-10 days. Please note the following details:

1. Processing Time : Once we receive your return at our warehouse, we will need approximately 3-4 business days to process your return or exchange.
2. Shipping Time : Additional shipping time depends on your location and may vary.
3. Availability of a replacement product : If you have requested an exchange, the final delivery time will also depend on the availability of the product you want. If the replacement product is in stock, it will be shipped immediately after processing. If it is not available, we will inform you of the estimated delivery time.

We strive to make the process as quick and efficient as possible and thank you for your patience. If you have any questions or problems, we are always happy to help.

Where is your company located?

Our head office and therefore the central administration, marketing department, design department, customer service and accounting are located in Germany. You can reach us at the following address:

Juwelier Seinerzeit GmbH
Nestor Street 57
10711 Berlin

We are proud to have our headquarters in Berlin, where we coordinate all key business areas to provide you with the best possible service and high quality products.

How can I contact customer service?

The easiest and fastest way to contact our customer service is by phone or email. You can reach us at:

• Telephone : +49 (030) 364 123 80
  Telephone availability : Monday to Friday from 11:00 a.m. to 4:00 p.m.
• Email : office@seinerzeit-berlin.de

Our team is available to answer your questions and assist you with your concerns.

We do not operate our own retail store, but we work with over 250 licensed retailers in Germany, Austria and Switzerland. These retailers sell our products in their brick-and-mortar stores. If you would like to see or buy one of our pieces of jewelry in person, you can do so at one of our licensed dealer.

In our shop finder you will find the contact details and addresses of the listed specialist retailers.